Terms & Conditions

NEXT DAY DELIVERY CANNOT BE GUARANTEED

1) About Us

The website www.elitecolours.co.uk is owned and operated by:

Elite Colours Limited

5 Pinewood Close

Lancaster

Lancashire

LA2 0AD

Email: info@elitecolours.co.uk

Tel: 01524 561502


VAT Number: 217754888

Registered in England 09141126


2) Make a contract with us

2.1) When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order.

2.2) Once we have reviewed your order we will email you to confirm that we accept your order, and that a contract has been made between us.

2.3)  In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. You will not receive an e-mail confirming acceptance of your order, and there will be no contract between us.

2.4) Images of products on this website are for illustrative purposes only.

2.5) We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the actual goods.

2.6) Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.

2.7) This contract is covered by English law.

2.8) By placing an order with us, you agree to and accept these terms, as well as our privacy policy and the terms of website use.


3) How to place an order

3.1) You can use our website to place an order by selecting the product you wish to buy and adding it to the basket with the "Buy Now" button. Items you do not require can be removed from your basket at any time.

3.2) Carriage charges will be shown prior to you placing an order.

3.3) You will be required to pay for the goods in full at the time of ordering.

3.4) We use secure payment facilities for online purchases, provided by SagePay. You can pay for your order by Visa, Mastercard, American Express or PayPal

3.5) Promotional prices only apply to stated products, during the stated period.

3.6) All prices quoted on our website are in UK pounds and exclude Value Added Tax at the current rate. Value Added Tax will be calculated at checkout.

3.7) Once your order is complete we will notify you when your order has been dispatched.


4) Delivery & Carriage Charges

4.1) Goods will normally be dispatched within 2 working days and any estimated dispatch date is an estimate, which may change without notice.

4.3) Orders to be delivered to the UK will usually be delivered the next working day. Orders to other EU countries usually take up to 5 business days.

4.4) The delivery timescales above are guidelines only, and may be subject to change without notice.

4.5) Our courier will deliver the goods to the premises you specify on your order. Somebody must be present to accept delivery of your order, which is normally between 9:00am and 5:00pm Monday-Friday.

4.6) Disposal of packing materials is your responsibility.

4.7) If there is nobody present to accept your order on the scheduled delivery date, our couriers will usually rearrange delivery once. Orders with repeated delivery failures may be returned to us and we reserve the right to charge you an additional re-delivery charge.

4.8) If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our couriers for redirecting your delivery.

4.9) Please check goods on delivery - any goods found to be missing or damaged should be notified to us as soon as possible.

4.10) If the goods are lost or damaged in transit, please let us know promptly.

4.11) Deliveries are made on the condition that there is reasonable access for the safe and prompt delivery of the goods. Please notify us about any special delivery requirements or conditions when you place the order.

4.12) Sometimes, for reasons beyond our control our couriers may be prevented from delivering your goods as planned. These might include things such as breakdowns, accidents, flood, fire, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We will try to put things right for you as soon as possible however, we can't be responsible where this causes a delay or failure in delivering your goods

4.13) Time is not the essence of the contract unless expressly stated otherwise in writing by a Director of the Company.


5) Cancellation and returns

5.1) This policy does not apply to goods ordered by businesses which are exempt form the Distance Selling Regulations, or the following goods which are exempt from the right to cancel. 

Any items which have been personalized or modified to your specification, such as machines with your logos / details on

Due to the sterile nature of the products we are unable to accept returns for pigments or needles if they have been opened / had the seal broken.

5.2) You can cancel your contract at any time up to 14 days after the day of delivery. To do this, please email us at info@elitecolours.co.uk

5.3) You do not have to specify any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.

5.4) If you cancel, you must return the goods within 14 days of cancellation, complete with the original packaging to our postal address, at your own expense. You must ensure that the goods are packaged adequately to protect against damage.

5.5) If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.

5.6) We will refund all monies paid to us by you including any postage / carriage within 30 days, less any costs due under this contract. Reimbursements must be without delay and no later than the end of 14 days after the day in which we (the retailer) had been informed of you (the consumers) decision to cancel the contract.

5.7) Business customers, or customers exempt from the distance selling regulations may not cancel an order without our mutual agreement. This cancellation policy foes not affect your legal rights - for example, if goods are faulty or misrepresented.

5.8) Right to withdraw

Once you have signed this agreement you have the right under s66A of the Consumer Credit Act 1974 to withdraw from it without giving any reason provided you do so before the end of 14 days beginning with the day after the day on which you received a copy of the executed agreement is made and ending 14 days after that day. If you wish to withdraw from this agreement, you must notify us either by writing to us at Omni Capital Retail Finance Limited, Oak House, Reeds Crescent, Watford, Hertfordshire, WD24 4QP or by email to customerenquiries@OCRF.co.uk or you may notify us orally by telephoning us on 0333 240 8317. If you do give us notice of withdrawal, you must repay to us the whole of the credit advanced plus interest accrued on it within 30 calendar days of giving such notice of withdrawal. The amount of interest payable daily under this agreement is £xxx. You can make your payment by cheque made payable to Omni Capital Retail Finance Limited and delivering it to us at Oak House, Reeds Crescent, Watford, Hertfordshire, WD24 4QP. Alternatively you can make your payment by credit or debit card over the telephone by calling us on 0333 240 8317.


6) Faulty Goods / Guarantee

6.1) If there is a problem with the goods, please notify us by email or in writing providing details of the problem. We will deal with the matter in accordance with your legal rights.

6.2) If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until the original goods have been received by us and checked.

6.3) The cost of returning goods to us is your responsibility, however on inspection we will refund your reasonable postage costs, providing that the goods are found to be faulty. If the goods are not faulty, we will return them to you, however you will be required to cover our reasonable postage costs.

6.4) If an item is no longer available we will offer an alternative. However our liability will be to replace the faulty goods only and we are unable to guarantee an exact match. In this instance you will have the option of a refund.

6.5) Where we replace faulty goods you are responsible for their disposal if they have not previously been returned to us.


7) Liability

7.1) The products sold on this website have been designed to comply with all relevant UK legislation. We cannot warrant or represent that they comply with any legal requirement outside the UK.

7.2) We do not accept liability for any consequential loss of profit or indirect losses, due to the use or misuse of our products. You should therefore ensure that anybody using our products, holds the relevent experience / qualifications required to properly use the products.


8) Trade or Business Customers

The following conditions apply to orders placed by Trade or Business Customers.

8.1) Orders may not be cancelled except with our mutual agreement and having been confirmed in writing by a Director of our company. We reserve the right to make cancellations and/or re-stocking charges.

8.2) Claims for missing or damaged items must be made within 2 days of delivery.


9) Use of Website

9.1)  You are permitted to use our website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. Material on this website must not be republished online or offline without our permission.

9.2) The copyright and other intellectual property rights in all material on this Website are owned by us or our licensors and must not be reproduced without our prior consent.

9.3) Subject to paragraph 9.1, no part of this Website may be reproduced without our prior written permission.


10) Visitor Conduct

10.1) With the exception of personally identifiable information, the use of which is covered under our Privacy Policy, any material you send or post to this Website shall be considered non-proprietary and not confidential. Unless you advise to the contrary we will be free to copy, disclose, distribute, incorporate and otherwise use such material for any and all purposes.

10.2) When using this website you shall not post or send to or from this Website any material for which you have not obtained all necessary consents, is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom.


11) Site Uptime

11.1) We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore we will not be liable if this website is unavailable at any time.


12) Links to and from other websites

12.1) Any links to third party websites located on this Website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content.

12.2) If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website and you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us.

12.3)  If you choose to link to our website in breach of Paragraph 12.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions.


13) Exclusion of Liability

13.1) We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liability or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss.


14) Payment Security

14.1) All of our online transactions are processed securely by our merchant service providers SagePay and PayPal. Your credit card number will be encrypted when your order is placed using SSL encryption software. Our merchant providers then inform us, via the encryption system, the outcome of that transaction.


15) Law and Jurisdiction

This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.


Privacy Policy

Elite Colours is a no spam zone!

We will not sell, rent, exchange or give your email address with anyone for the purpose of sending you marketing emails.

We do not disclose your contact information to any third parties other than for order processing, delivery and customer service or feedback purposes. We are totally committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

Cookies are used on this shopping site to keep track of the contents of your shopping cart. They are also used after you have logged on as part of that process.

Data collected by this website is used to:

Take and fulfil customer orders

Administer and enhance the site and service

We will only disclose information to third-parties for goods delivery and customer service purposes

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